Interesting Service Characteristics

(Originally published in November 2014) As stated in an earlier post, a service is defined by the Oxford dictionary as “the action of helping or doing work for someone.” By breaking this definition down, we see a service is comprised of three things: an intangible good (the outcome of the action), a provider, and a... Continue Reading →

Amusing Offering: Wag Brigade

Pig greets travelers at San Francisco airport: LiLou is the first swine to join the airport’s a team of therapy animals, and is believed to be the only airport porker in the country. Adorable. Memorable. Unexpected.The Wag Brigade brings joy to an otherwise stressful environment.

Amusing Offering: Flying Pizza

Cuba's Flying Pizzas: When Cuba expanded private enterprise in 2010, Marta Castaeda and her husband were granted a license to open up their own pizzeria A novel delivery experience adds value!

Amusing Offering: Acceptance Celebration Kits

A wonderful little experience for students to commemorate being accepted into college. My only suggestion (in the spirit of “Yes, and…”) — is that they should ask students to take a photo of their glittery celebration and tag it “#AcceptanceDance”

Amusing Offering: The Iron Ring

The Iron Ring: Learn about Engineering at the University of Waterloo through our traditions! "The ring is meant to remind engineers of their obligation to protect those they serve." I love the usage of ritual, inclusion, and an enduring physical reminder of purpose.

Amusing Offering: Hotel + History

This was posted by a friend on facebook: “Every room in the hotel sees to have a shard of some kind in a case next to the room number. In my room anyway, another chard from the same item with an explanation is embedded into my bedside table, too. What an interesting way to help ppl... Continue Reading →

Amusing Offering: Metro Raves

Illegal Underground Drum and Bass Rave Featuring Harry Shotta@harryshotta Shuts down TFL Drum and bass rave rave on the subway? I wish every car on the subway had an unwritten and unenforced, but well-understood theme. For example: If you’re with small children, take car #2. If you have pets, car #3. If you’re single and... Continue Reading →

Newest isn’t always Best

(Originally published in October 2014) From renting movies, to selling clothes, to providing family vacation packages, every business should strive to understand how it can provide the best possible service experiences. Services have existed since long before formalized economies and, along with the rest of the world, have always changed and evolved in response to... Continue Reading →

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